Bespoke Wooden Flooring 

London, Kent & Sussex

What is this Privacy Policy for?

This privacy policy is for this website and served by Timbered Flooring Group and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and it’s owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply’s to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for website’s to obtain explicit consent from users before leaving behind or reading files such as cookies on a users computer / device.

Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or it’s owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and it’s owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or it’s owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will tracks the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url’s [web addresses] (this is an example:

Users are advised to take caution and good judgement before clicking any shortened url’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Conditions of Sale and acceptance of works.

  1. The placement of an order or acceptance of works/contract all customers are accepting and agreeing to all of our terms and conditions and implies the unconditional acceptance on the part of the customer to the Timbered Ltd Terms and conditions of business as set out below.
  2. The description and prices quoted are current at the date printed on the quotation and valid for 30 days excluding prices on timber and are subject to change without notice. Goods are invoiced at the prices ruling at the time of despatch. Details of alternations are available on request.
  3. (If applicable) Our Terms of payment are strictly
    1. Full payment prior to delivery on all flooring.
    2. Full payment for labour quotation seven days from completion or 50% prior to start of works when stated or discussed. The company may levy interest at 3% per month compound on all outstanding balances unpaid after one calendar month. And reserve the right to pass unpaid invoice to our solicitors who may also charge intrest and additional charges. Any complaints must be made in the form of a written letter seven days from the completion of works.
    3. Timbered Ltd hold no liability for any damage caused to property from the removal or replacement of furniture and or damage to furniture during removal and replacement. (we always ensure the upmost care is taken when removing furniture) Timbered Ltd are not liable for any damage to paint work or skirting boards and hold no liability for any damage caused by any previous work, weak repair or already decaying/broken issues from any other previous contractor.
    4. The Prices in the lists are those applicable to orders received for full cartons, rolls, packages, units or multiples thereof.
    5. Variations in colour occur due to changes in the nature of raw material used in manufacture. Timbered Ltd are not liable for a dispute in any one floor board colour or grain. Cartons and packages are clearly marked with product details and the goods must be checked before laying. No claims will be accepted for mismatched or faulty material if the material has been cut or laid.
    6. Claims arising from damage, delay or partial loss of goods in transit must be made in writing to the Company within 3 days, and the delivery ticket must be signed subject to damage or discrepancy. Claims for non-delivery must be made to the company within 10 days of invoice.
    7. All goods supplied by the company remain its property until paid for and it is a condition of any contract that the customer is deemed to have given his irrevocable authority for the company to enter his land and remove its goods at any time, and /or sever from the customers land or that of any person or company who has notice of these conditions, any goods belonging to the Company which may have become a fixture. Notwithstanding the foregoing, from the time when the customer has collected goods, or when the Company has delivered the goods either to the customer or to any independent carrier, then the risk therein and all liability to third parties in respect thereof shall pass to the customer, and the customer shall accept the responsibility for, and shall carry the loss arising from damage to the Company’s goods however caused.
    8. The Company endeavours to execute all accepted orders with reasonable promptness but shall not be liable in anyway for any loss or damage resulting from delays or defaults in making deliveries. Likewise The Company will not be liable in any way for the loss or labour costs resulting from delays or defaults in making deliveries howsoever caused.
    9. When delivering to site on behalf of a customer, Company driver or couriers must be able to obtain a signature as proof of delivery. We reserve the right to retain the goods should nobody be prepared to accept responsibility for them. The Company will accept no responsibly for the unloading of goods on site nor their storage or security.
    10. Materials will only be accepted back by prior arrangements and a handling charge of a minimum 25% will be made. Non stock or special orders cannot be cancelled or accepted back once the order has been placed and processed.
    11. Nothing in the Price List shall be deemed to constitute an offer and The Company reserves the right to reject and or all orders. No order is binding on The Company until an official acknowledgement, letter or despatch document has been raised on its official forms.
    12. The placing of all orders implies the unconditional acceptance by the customer of this and all the preceding Conditions of Sales. Any qualifications of variation in the customers order or acceptance or otherwise shall be excluded unless expressly agreed by Company in writing, and no employee on agent of the Company is authorised to make oral variations to these conditions.
    13. The company will not be liable in any way for replacement materials or labour costs resulting from incorrect material supplied. The company liability will be restricted only to the supply of replacement materials should it be proven that the company is at fault.
    14. ‘The Company’ in all the foregoing conditions refer to Timbered Ltd and/or its servants.
    15. Timbered Ltd is not responsible for the acclimatisation of our products sold: it is solely our customers’ responsibility. We expect our customers to work to ‘Industry Standards’ & BS8201.

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Regardless of whether you send us a quick enquiry or join our mailing list, we will never spam you or pass on your details to third parties. We respect your privacy.

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73 Farringdon Road
73 Farringdon Road
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